FlowPortalCom creates mobile app UX/UI designs for clients in South Korea and beyond. When you work with us, you're hiring a design studio—not buying a product off a shelf. Each project starts with conversations about what you need, moves through design iterations, and ends when we deliver files you can hand to developers.

We don't build the actual apps. We design them. That means mockups, prototypes, user flows, and design systems. Sometimes clients assume we code everything too, but that's a different service entirely.

Most projects follow a similar path: discovery phase where we figure out what you need, design phases with feedback rounds, and final delivery. Timeline depends on scope. A simple app interface might take six weeks. Complex multi-platform systems can stretch to several months.

We require a deposit before starting work—usually half the project fee. The rest gets paid when we deliver finals. If a project changes scope midway (happens more often than you'd think), we discuss adjustments before moving forward.

Once you pay in full, the final designs become yours. You can use them however you want—build apps, modify them, show them to investors. Before final payment, we retain ownership. This protects both of us if things don't work out.

We keep the right to show work in our portfolio unless you specifically need confidentiality. Some clients in competitive industries prefer we don't publicize their projects, which is fine—just let us know upfront.

Sometimes designs incorporate stock photography, fonts, or icon sets that require separate licensing. We make sure everything we deliver is properly licensed for your use. If premium assets are needed beyond what's included, we'll discuss options and costs.

Projects typically include two to three revision rounds per design phase. This isn't about counting every tiny change—it's about major direction shifts. Want to adjust colors or tweak spacing? That's normal iteration. Want to completely redesign the navigation system we agreed on? That's a new direction that might extend timeline.

We're pretty flexible with feedback during active phases. Problems usually arise when revision requests come months after delivery, or when project scope expands significantly without discussion.

If you need to pause a project, just communicate with us. Life happens, budgets change, priorities shift. We can usually accommodate reasonable pauses. What doesn't work is ghosting for months then expecting us to pick up exactly where we left off.

We invoice in Korean Won for local clients, USD or EUR for international projects. Payment methods include bank transfer and common payment platforms. Invoices are due within 14 days unless we've arranged something different.

Late payments create awkward situations for everyone. If you're having trouble with an invoice, talk to us early. We can often work something out that keeps the project moving.

Cancellations happen. If you cancel before we start active work, you get your deposit back minus a small administrative fee. Once we're into design phases, you pay for completed work up to that point. We calculate this based on project milestones, not hours logged.

We reserve the right to cancel projects too, though we rarely do. Usually this only happens if communication breaks down completely or if we discover the project requires capabilities we don't have.

We don't share client information, project details, or business strategies with anyone outside our team. If you're working on something sensitive, we're happy to sign additional NDAs. Just know that standard NDAs work fine—we don't need custom legal documents for basic confidentiality.

Your contact information goes into our CRM system, which we use for project management and occasional updates about our services. We don't sell data or spam people. You can ask us to delete your information anytime.

Project files live on secure cloud storage during active work. We maintain backups of completed projects for one year after delivery. After that, files are archived or deleted depending on storage capacity. If you need files years later, we might still have them, but it's better to keep your own backups.

We promise designs that work for their intended purpose and match industry standards for mobile UX/UI. If something doesn't work as specified—like interactive prototypes that don't function or files in wrong formats—we fix it at no charge.

What we can't promise is that your app will succeed in the market, get millions of downloads, or revolutionize your industry. Design is one ingredient in product success, not the whole recipe. Business strategy, development quality, marketing, timing—all that matters too.

Designs need to be built by competent developers. We create specifications and documentation to help development go smoothly, but we can't control how developers interpret or implement designs. If developers say something is "impossible to build," we can usually find solutions—but that requires conversation between all parties.

Most issues get resolved through straightforward conversation. If we disagree about whether a deliverable meets specifications, we review the original brief together and find middle ground. Escalating to lawyers is expensive and slow for everyone.

For formal disputes, South Korean law applies since we're based in Busan. We prefer mediation over litigation. Arbitration through local business dispute services is faster and cheaper than court proceedings.

We update these terms occasionally as our services evolve or regulations change. Current version always lives on our website with the update date at the top. For active projects, the terms in effect when you signed your contract are what apply—not future updates.

If we make substantial changes, we'll notify current clients by email. Minor clarifications or formatting updates don't trigger notifications.